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FAQs

Regarding accommodations

QWhat time is check-in and check-out?
ACheck-in begins at 14:00. Check-out ends at 11:00.
Q Can I check-in earlier?
A Early check-in is available for an additional fee. For every hour earlier than the standard check-in time of 14:00, we will charge an additional 10% of the basic charge. If checking in prior to 11:00, it is deemed as an additional night of stay.
(Depending on the situation of reservations of the day before or the day of, we may not be able to accommodate all requests. Thank you for your understanding.)
Q How do I access from the closest station?
A Right in front of JR "Nagoya Station" (Taiko-dori exit). One minute walk from the exit. Please click here for more details.
Q Do you have parking?
A We have hotel underground parking (B2F lot and multi-story parking structure).
Please click here for more details.
Q Can I use the Internet in the guestrooms?
A Wired and wireless (Wi-Fi) access is available free of charge. LAN cables are available in each guestroom.
*Access ID and password guides are placed in each guestroom.
Q Can I send my luggage to you before my reservation date?
A Yes. We will hold onto your luggage. Please send your luggage to the address below.

Meitetsu New Grand Hotel
Attn: Front Desk
6-9 Tsubakicho, Nakamura-ku, Nagoya, Aichi 453-0015

Please state clearly your reservation date and reservation name on your luggage.

*We do not receive special deliveries such as refrigerated cargo. We also cannot accept cash-on-delivery items.
Q Can you hold onto my luggage before check-in and after check-out?
A Yes, we can hold onto your luggage for you. Please simply ask at the front desk for more details.
Q What furnishings or amenities do the guestrooms have?
A Please click here for details.
Q Do you have any wheelchair accessible rooms?
A We're very sorry to say that we do not.
Q Is smoking allowed in the building?
A There is a smoking area at the 7F banquet hall lobby. (8:00 to 22:00)
Q What is the age limit for bed-sharing for children?
A For each bed, 1 child under the age of 12 can stay free of charge via bed-sharing.